Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

If you or a member of your household have a new continuous cough, a high temperature or a loss in or change of your sense of smell or taste,
please DO NOT come to the GP surgery unless requested to do so by a member of our team. Instead, please self isolate immediately in case you have COVID 19.
You must use the NHS 111 online coronavirus assessment and testing service or call 111 if you cannot get help online.

Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

If you or a member of your household have a new continuous cough, a high temperature or a loss in or change of your sense of smell or taste,
please DO NOT come to the GP surgery unless requested to do so by a member of our team. Instead, please self isolate immediately in case you have COVID 19.
You must use the NHS 111 online coronavirus assessment and testing service or call 111 if you cannot get help online.

Coronavirus (COVID-19):

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Accessing our services – update Dec 2021

Dear patients,

We have changed the way we book our appointments in response to the latest Government guidance on COVID-19, offering a range of ways for you to safely get the help and support you need. We are open and continuing to care for our patients.

Patients who request an appointment will be assessed by telephone or online, and a clinician will determine how best to meet your care needs. You will be offered a face-to-face appointment if it is essential for you to be seen, or a video appointment if appropriate.

The fastest way to access our services is generally via our Dr. iQ app. If you do not need to come into the surgery, you will be given appropriate self-care advice, treatment or information on what to do if you become more unwell.

Thank you for your understanding and cooperation during this time of unprecedented levels of demand on NHS services. Please treat our staff with dignity and respect.

Medications

cqc-ratings
nhs

Order Medications

Request your medication via our Dr. iQ app, and collect it at
your local pharmacy.

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Order your medications

We encourage all patients who need to order medications regularly or intermittently to download our Dr. iQ app.

This is the quickest and easiest way to get your medication. We process most medication requests within 24 hours, usually on the same day, and you’ll be able to collect them directly from your preferred pharmacy. This saves paper, reduces waste and is safer for patients.

Please make sure that you order your medication at least 1 week before they are due to run out.

In these challenging times, please avoid over ordering medication – as this can lead to shortages for more vulnerable patients.

If you are unable to access Dr. iQ, you can request your medication through your local pharmacy who will be happy to help you.

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Prescription processing times

Prescription requests take 3 Working Days to be processed. ***Prescriptions will not be processed on weekend***
If you should need your prescription earlier than normal please state the reason why you are requesting.

Please note that we do not accept prescription requests over the phone.

Brooklands Health Centre patients can sent their requests to: prescriptions.BHC@nhs.net

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Medication reviews

It would not be right or safe for us to issue medication continually without the medication being kept under review. Consequently, a doctor will review your medication periodically and they may ask you to make an appointment to discuss it with them or they may ask you to have a blood test.

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Paying for prescriptions

Some patients are entitled to free prescriptions. You can find out if you are entitled to free prescriptions on the NHS.uk website. If you are not entitled to free prescriptions, see the NHS prescription charges below.

How much is the NHS prescription charge?

The current prescription charge is £9.15 per item.

It’s £30.05 for a surgical bra.

A prescription prepayment certificate (PPC) could save you money on NHS prescription costs.

Find out how to save money with a PPC

With Dr. iQ, you can:

Register
with us

Conduct online consultations

Update my details

Book appointments

Order medications

View medical records

How to register with and use Dr. iQ

See our helpful videos guides on how to register with and use the Dr. iQ app

Download the Dr. iQ app NOW

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